Support

Check your internet without the VPN first, then try a different protocol in the app. On unstable networks, VLESS, Xray, Shadowsocks or Hysteria usually keep the connection steady.

Try a VPN location closer to you, or switch to WireGuard for speed. Your VPN link runs at up to 400 Mbps, so a nearer location often helps most.

Use the MeduzaVPN app or your account to manage devices, switch protocols or reinstall your VPN. Our Telegram bot is there if you need to reach support.

A full refund may be requested, stating a reason, only within 15 days (15 × 24 hours) from ordering the service and being granted access to it. If access is granted after the order, the window starts when access is granted. Any trial period is included in these 15 days and does not extend them. The first payment after a trial, a renewal, a change of plan or a later payment for the same service does not start a new window. After this window, no refund is available under this policy for any subscription, including monthly and annual plans, or for any unused period. Purchases made in the App Store or Google Play apps are refunded by Apple or Google under their rules. Nothing in this section limits the rights that the Customer has under the mandatory consumer protection law applicable to the Customer. To request a refund within the window in clause 4, write to [email protected] from the account email address or use the “Request a refund” form next to the payment in the account, if available. Identify the payment and state the reason. Availability of the form does not extend or restart the refund window.